Returns & Exchanges Policy
At 010Blend, your satisfaction is our priority. If you’re not in love with your order, we’re here to make things right — with a smooth and simple return or exchange process.
Returns
You may return eligible items within 14 days of delivery for a full refund (excluding original shipping costs).
Return conditions:
* Items must be unused, in original condition, with all tags and packaging intact
* Proof of purchase (order number or receipt) must be provided
* Final Sale items, gift cards, digital downloads, perishable goods, and personal care products are **non-returnable**
*Returns received after 30 days of delivery will not be eligible for a refund*
Exchanges
Need a different size, color, or product? No problem! We offer free exchanges on eligible items — just reach out and we’ll help you through it.
Note: Exchanges are only available for the same item in a different variation or for defective/damaged items.
How to Start a Return or Exchange
1. Email us at info@010blend.com with your order number and reason for return/exchange
2. We’ll respond with step-by-step instructions and the return address
3. Once we receive and inspect your item, we’ll issue a refund or send your replacement
*Customers are responsible for return shipping unless the item is defective or incorrect*
Damaged or Incorrect Items
If your order arrives damaged or incorrect, notify us within 3 days of delivery.
Please email info@010blend.com with:
* Your order number
* Photos of the item and packaging
We’ll send a replacement at no cost to you
Refunds
Once your return is received and approved:
* We’ll notify you by email
* Your refund will be processed to your original payment method within a few business days
Haven’t received your refund yet?
* Check your bank or credit card account
* Contact your payment provider (some delays are normal)
* Still no refund? Email us at info@010blend.com
Gifts
If you received an item as a gift:
* You’ll receive a **gift credit** once we receive your return
* If the item wasn’t marked as a gift, the refund will be issued to the original purchaser
## Questions?
We’re always happy to help:
